Last updated: July 20, 2026
This Privacy Policy explains how 360 Augmented Reality Experience LLC, doing business as 360are (“360are,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you access or use 360are.com, our virtual-tour platform, hosted tours, embedded tours, account dashboard, AI-powered features, and related products and services collectively referred to as the “Services.”
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
Questions or privacy requests may be submitted through our contact page or by emailing .
The information we collect depends on how you interact with 360are and which features you use.
We may collect information that you provide when you:
This information may include:
Passwords are intended to be stored in protected form. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.
When you use 360are to create or host content, we may process the materials and configuration information that you upload or create, including:
You control whether a tour is designated public or private, subject to the functionality available under your plan. Public tours and public profile information may be viewed, indexed, linked to, or shared by other people. You should not include confidential, sensitive, or personally identifying information in publicly accessible content unless you have the authority and a valid reason to publish it.
Payments and subscription transactions may be processed by Stripe or another third-party payment processor. Payment processors may collect information such as your name, billing address, payment-card information, transaction information, and other information needed to process a payment.
360are does not ordinarily receive or store your complete payment-card number. Payment information is handled by the payment processor according to its own privacy policy and security practices. We may receive limited transaction information, such as payment status, subscription level, transaction identifier, billing contact information, and the last digits or type of a payment method.
When you visit or use the Services, we and our service providers may automatically collect technical and usage information, including:
This information helps us operate the platform, protect accounts, understand usage, diagnose problems, measure marketing performance, and improve the Services.
A virtual tour may be viewed directly on 360are or embedded within a third-party website. When someone views or interacts with a hosted or embedded tour, we may collect technical and interaction information such as:
The owner of the website in which a tour is embedded may separately collect information under its own privacy policy. 360are does not control the privacy practices of third-party websites.
We may use collected information to:
360are may offer AI-powered functionality, including AI Chat experiences associated with virtual tours. These features may process:
Information submitted to AI-powered features may be transmitted to third-party artificial intelligence or infrastructure providers that process information on our behalf. We use such providers to generate responses, operate the feature, prevent misuse, and improve reliability.
Do not submit sensitive personal information, protected health information, financial account credentials, government identification numbers, confidential business information, or other information that should not be processed by an automated system.
AI-generated responses may be incomplete, inaccurate, outdated, or inappropriate for a particular situation. They are provided for general informational purposes and should not be treated as professional, legal, medical, financial, safety, or other expert advice. Users and tour owners are responsible for reviewing important information before relying on or publishing AI-generated content.
Where available, 360are may allow users to connect a third-party account or publish eligible content to services such as Google Street View or Google Maps.
When you connect an external account, we may receive authorization tokens, account identifiers, profile information, publishing permissions, content status, and other information required to provide the integration. We use this information only to operate and maintain the requested connection, subject to this Privacy Policy and any additional notices shown during authorization.
We will publish content to a third-party platform only at your direction or with your authorization. After content is published to an external platform, that platform may independently collect, host, display, index, distribute, or otherwise process the content according to its own terms and privacy policy.
Removing content from 360are may not automatically remove copies already published to a third-party service. You may need to manage or remove that content through the applicable third-party account or platform.
360are and its service providers may use cookies, browser storage, pixels, tags, software development kits, and similar technologies.
Essential technologies support functions such as account login, session management, security, fraud prevention, feature preferences, and proper operation of the Services. Disabling these technologies may prevent parts of the Services from functioning correctly.
We may use analytics services, including Google Analytics, to understand how visitors find and use 360are. Analytics information may include pages viewed, referral sources, device and browser information, approximate location, interactions, and conversion events.
We may use advertising and attribution services, including Google Ads, to measure advertising campaigns, understand whether an advertisement led to a registration or purchase, limit repetitive advertising, and present advertising that may be more relevant.
Depending on your location and applicable law, we may request consent before placing non-essential analytics or advertising technologies. You may also control cookies through your browser settings and any cookie controls made available on our website.
Blocking or deleting cookies may affect saved preferences, login functionality, analytics accuracy, and certain features of the Services.
We do not sell personal information for money. We may disclose information in the following circumstances.
We may disclose information to vendors and contractors that help us operate the Services, including providers of:
These providers may process information only as needed to provide services to us or as otherwise permitted under their agreements and applicable law.
We may disclose or publish information when you direct us to do so, including when you:
Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction. Where required, we will provide notice before personal information becomes subject to a materially different privacy policy.
We may disclose information when we reasonably believe disclosure is necessary to:
We may use and disclose aggregated or de-identified information that cannot reasonably be used to identify an individual. We may use this information for analytics, research, product improvement, reporting, and other lawful business purposes.
As between you and 360are, you retain ownership of the original content that you upload to the Services, subject to the rights necessary for us to provide the Services and the terms of any applicable agreement.
By uploading or publishing content, you authorize 360are and its service providers to host, store, reproduce, process, resize, optimize, transmit, display, and otherwise use the content as reasonably necessary to provide, maintain, secure, and improve the Services.
You are responsible for ensuring that you have all rights, permissions, licenses, notices, and consents required to upload and use your content. This includes permission from property owners, businesses, individuals appearing in photographs, copyright owners, and other affected parties where applicable.
Public tours, public profiles, titles, descriptions, images, business details, and other public information may be:
Do not publish personal or confidential information unless you understand and accept these risks.
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, fulfill the purposes described in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, prevent abuse, and enforce our agreements.
Retention periods may vary depending on the type of information. For example:
Information stored in backups may remain until the applicable backup is overwritten or deleted through our normal retention cycle.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Depending on the system and information involved, these measures may include encrypted transmission, access controls, credential protection, monitoring, backups, service-provider controls, and restricted administrative access.
No website, network, transmission, or storage system can be guaranteed to be completely secure. You use the Services and transmit information at your own risk. You should use a unique password, protect your account credentials, sign out of shared devices, and notify us promptly if you suspect unauthorized account activity.
You may review or update certain account information through your 360are account. You may also contact us to request assistance with correcting or deleting account information.
You may unsubscribe from promotional email communications by using the unsubscribe link in the message or by contacting us. We may continue sending non-promotional communications concerning your account, transactions, security, subscriptions, support requests, or material changes to the Services.
You may adjust browser settings to block or delete cookies. Where available, you may also use our cookie controls to manage non-essential technologies.
Some browsers and devices support privacy preference signals, such as Global Privacy Control. Where legally required and technically applicable, we will process recognized signals as requests to opt out of covered data sales or sharing.
Depending on your location and applicable law, you may have the right to request:
These rights are not absolute. We may deny or limit a request where an exception applies, including when information must be retained to complete a transaction, provide a requested service, protect security, comply with law, prevent fraud, exercise legal rights, or maintain records required for legitimate business purposes.
Submit a request through our contact page or email .
To protect your information, we may need to verify your identity before completing a request. Verification may require confirming control of your email address or providing information reasonably related to your account. We will use verification information only to process and protect the request.
Where permitted, you may use an authorized agent to submit a request. We may require proof that you authorized the agent and may ask you to verify your identity directly.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
This section supplements the rest of this Privacy Policy and applies where California privacy law covers our processing of a California resident’s personal information.
During the preceding 12 months, we may have collected the categories of information described in this Privacy Policy, including:
We collect these categories from users, devices, browsers, service providers, payment processors, integrations, and other sources described in this Privacy Policy. We use and disclose them for the business and commercial purposes described above.
We do not sell personal information for monetary compensation. Certain uses of advertising or analytics technologies may be considered “sharing” or targeted advertising under some privacy laws, depending on how those technologies are configured and used. Where applicable, you may request to opt out by using available cookie controls, sending a recognized browser privacy signal, or contacting us.
We do not knowingly sell or share the personal information of individuals under 16.
Where European data-protection law applies, 360are acts as a controller for personal information we collect for our own account administration, billing, security, analytics, marketing, and business operations.
When we process personal information contained in content on behalf of a business customer, our role may depend on the circumstances and the customer’s instructions.
We may rely on the following legal bases:
If information is transferred to a country that may not provide an equivalent level of data protection, we may rely on recognized legal safeguards or another lawful transfer mechanism where required.
You may have the right to lodge a complaint with the data-protection authority in the country where you live, work, or believe a violation occurred. We encourage you to contact us first so we can try to address your concern.
360are is based in the United States. We and our service providers may process and store information in the United States and other countries. Privacy laws in those countries may differ from those in your country of residence.
By using the Services, you understand that information may be transferred to and processed in countries outside your place of residence, subject to applicable legal requirements.
The Services are intended for business and general-audience use and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required parental authorization.
If you believe that a child under 13 has provided personal information to us, contact us at . We will review the matter and take appropriate steps to remove the information where required.
Users should not upload photographs or other personal information concerning children unless they have all permissions and legal authority required to do so.
The Services may contain links to, integrations with, or content from third-party websites, applications, platforms, and services. These third parties operate independently and may collect or process information under their own terms and privacy policies.
360are is not responsible for the privacy, security, content, or practices of third parties. Review the privacy policy of any external service before providing information or authorizing access.
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted technical standard governing every Do Not Track signal, our Services may not respond to all such signals.
This does not affect our obligation to honor privacy preference signals that applicable law requires us to recognize, such as Global Privacy Control where relevant.
We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, or legal obligations.
The “Last updated” date at the top identifies the latest revision. The revised policy becomes effective when posted unless a later date is stated. If a change is material, we may provide additional notice through the Services, by email, or by another reasonable method.
We encourage you to review this Privacy Policy periodically.
For questions, concerns, complaints, or requests relating to privacy or personal information, contact:
360 Augmented Reality Experience LLC
Doing business as 360are
Florida, United States
Email:
Contact form:
https://360are.com/contact/